Effective Date: 13.08.2025
At Radhika Artisan, customer satisfaction is our priority. We understand that sometimes refunds may be necessary, and this policy explains the circumstances under which refunds are issued and how we process them.
1. Eligibility for Refund
We issue refunds only under the following conditions:
- You received a damaged, defective, or wrong product.
- Your order was canceled within the 2 day allowed time (before dispatch).
- The product was out of stock or unavailable after payment.
Refunds are not issued for:
- Change of mind after purchase.
- Products purchased on sale, discount, or during a clearance event.
- If the product has been used, worn, washed, or tampered with.
2. How to Request a Refund
To request a refund:
- Contact us at wecare@radhikaartisan.com or WhatsApp 7003059623 within 3 days of delivery.
- Provide:
- Your order number
- Clear images or video showing the damage/issue
- A brief explanation
Our team will review your request and respond within 48 hours.
3. Refund Method and Timeline
- Once your request is approved, we will initiate the refund within 5–7 working days.
- Refunds will be made to the original payment method (UPI, card, etc.), or via bank transfer for COD orders.
- We may ask for your bank or UPI details to process refunds for COD orders.
- Shipping and COD fees are non-refundable unless the refund is due to our error.
4. Partial Refunds
In some cases, partial refunds may be granted for:
- Items not in original condition but returned with valid reasons.
- Orders where only a part of the shipment was incorrect or damaged.
5. Contact Us
For any refund-related queries, reach out to:
📧 Email: wecare@radhikaartisan.com
📞 WhatsApp/Call: 7003059623
📍 Business Address: Bibirber, Mallick Para, Srirampur, Hooghly -712203
We value your trust in Radhika Artisan and will do our best to resolve any concerns fairly and promptly.